Case Study:

Supplier Development

Project Analysis :

Problem :

New supplier to the nuclear industry was not accustomed to the level of detail and paperwork associated.

Resolution :

Continuously worked with QA Manager to develop a level of understanding the importance of safety and documentation in the nuclear industry as opposed to simply completing the work. In nuclear the documentation and traceability is just as important as the end product, if not more. The suppliers work was good however their documentation was incredibly lacking. Worked with the QA Manager in improving documentation of errors, responding to non-conformances, human performance and etc. Including how to answer questions during an audit, how to provide information to the regulators in a timely and respective manner.

Finanacial :

Unknown, the supplier’s interaction skills have improved. The supplier is more apt to identify issues versus hiding or covering them up. Which allows the purchaser to trust the supplier. Consequently, the supplier is rewarded with more purchase orders because of the level of trust built in addition to the quality of work.

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