Case Study:

Expectation Of Supplier's Quality​

Project Analysis

Problem :

A new division of the organization developed. Management decided it was necessary to write one document to provide supplier’s with purchasers expectation of performance for the new division.

Resolution :

The document written with the help of representative from engineering, supply chain, project management in addition to the various quality functions. The necessary information was drawn from past experiences and lessons learned from interaction with suppliers were there was some misunderstanding of expectations. Meetings were held to address specific questions and concerns or to discuss requested context to be added to the document. Every potential scenario cannot be addressed however, the document provides guidance to the supplier, quality representative and the project team as to the expectations of suppliers.

Finanacial :

Unknown, for the mass quantity of individuals and various projects utilizing the document the savings is unknown.

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